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Accessibility at Shopware

We believe everyone deserves equal opportunity to enjoy our products and services. That’s why we’re focused on removing barriers and building inclusive experiences that empower everyone to engage fully and independently.

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Our commitment to accessibility

At Shopware, we're committed to making our services accessible to everyone. We want to ensure that all users can enjoy the same experience—independently, with dignity, and on equal terms.

Two young women laugh at an outside table and a young woman wearing a Shopware t-shirt at an event, smiling as she looks at something on a screen.

Let us know about an accessibility issue

It is our goal is to make sure everyone can access, use, and benefit from what we offer, in a way that’s fair and inclusive. If you face barriers when engaging with our site, products, or at any in-person locations, then please let us know by reporting the issue through our online forms.

Report issue

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Digital accessibility

Shopware uses recommendations from the Web Content Accessibility Guidelines (WCAG) 2.1 to make our web content more accessible to people with disabilities. We continuously review and test content with automated testing software in an effort to meet the standards laid out by the WCAG.

How to report an accessibility issue

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Product accessibility

Report an issue with the product

If you're experiencing an accessibility issue within the Shopware product, please report it via our GitHub Issues page. This helps our team track and resolve issues efficiently.

Report issue via GitHub

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Whistleblower form

All other accessibility issues

If you experience any difficulties accessing our websites or physical locations, we encourage you to report the issue through our whistleblower form. You can report issues either confidentially or anonymously. If you choose to report anonymously, your identity will not be known. If you choose to report confidentially, only those handling your case will know your identity.

How to report an issue: